Outsourcing Solutions to Suit Your Business Needs
Get Access to Skilled Expertise
One of the primary reasons why a business may want to outsource a task is when it requires skilled expertise. To allow you to focus on your core mission in providing a high-quality product and service to your customer, offshoring the task to people who can perform it better makes sense.
Increasing In-House Efficiency
After you allocate tasks to your outsourcing partner, they share the workload of your employees. This allows you to develop your internal task force and use them more efficiently.
Improve Service and Delight the Customer
Your outsourcing partner, with their skilled expertise, will produce quality deliverables faster, increasing your turnaround time to the customer. With on-time deliveries and high-quality services, your customers will be delighted! Outsourcing can help you benefit from increased customer satisfaction and thus creating a stream of loyal customers.
See an Overall Increase in Your Business
Outsourcing shows an increase in your productivity, customer loyalty, level of quality, business value, profits, and much more.
Focus on Core Activities
Workload increases with additional non-core functions, and the quality of your core activities suffers as your business grows. Outsourcing in such scenario to a third party plays an important role by allowing your key resources to focus on primary business tasks.
Run Your Business 24/7
Offshore outsourcing to a country like India, which is in a different time zone, gives you the added advantage of making full use of your 24-hour day. Your outsourcing partner can take over and continue your work even after your employees go home. They can complete critical tasks and send it back for your review the next day.
Cut Costs and Save BIG!
All the benefits listed above come with the bonus benefit of lower cost and big savings! When you outsource services like medical billing, call center, and teleradiology, etc. to a low-cost country like India or Philippines, you are getting access to quality services that are offered at a much lower cost (You can save up to 60% costs)! Maintaining an infrastructure can be an extra burden for some businesses, which outsourcing can remove.
Better Risk Management
Outsourcing will allow you to share any associated risks with your outsourcing partners thereby reducing your burden. For example, by outsourcing to a competent outsourcing partner, you reduce the risk involved in having the same task done in-house by staff that may not be as competent in that field.
Staffing Flexibility
Outsourcing certain independent tasks allows your business to maintain financial flexibility when there is an uncertainty in demand. You can scale up or down comfortably. At a much lower cost, offshore outsourcing provides the additional benefit of running your business in full throttle even during off-season and holiday months.
Give Your Business a Competitive Edge
The ultimate benefit of outsourcing is that it helps your organization gain a competitive edge in the market. Through strategic outsourcing to an outsourcing partner, you are not only providing your customers with best-of-breed services but increasing your productivity while managing your in-house resources intelligently. Outsourcing can help you surpass competitors who have not yet realized the benefits of outsourcing.
When it comes to technical writing, many businesses arrive at the mistaken conclusion of, “maintaining these tasks in-house will allow our organization to realize the highest return on investment.” This assumption may not be true, here is why.
Outsourcing
The true benefit of outsourcing is the competitive edge your business can gain over your competitors. This is accomplished through a calculated outsourcing plan communicated to the outsourcing team; this now allows you to provide your customers with the best product. Outsourcing can help you outshine the competition who don’t understand the benefits of outsourcing. Here are some of the advantages you can enjoy:
Staffing Flexibility
During times of increased activity, an organization can find itself in need of increasing the size of its workforce to accomplish the added workload on time and within budget. Outsourcing certain independent tasks allows your business to scale up or down comfortably. Reducing the costs associated with onboarding and training of new hires and the uncomfortable task of layoffs when the workload drops. Additional reduction in cost includes the area of benefits packages because we provide those benefits to our employees. As you can see, over the course of a year, using a consultant/contractor vice maintaining an internal staff can significantly decrease operating costs.
Focus on Primary Responsibilities
With your success comes an increase in employee workload. Inevitably, this added work will be in non-primary tasks and the quality of your primary responsibilities begins to suffer with growth. Outsourcing in such scenario to a third party plays an important role by allowing your key resources to focus on primary business tasks.
Improved Overall Services
Your outsourcing team, with their skilled capabilities, will produce quality deliverables quicker, increasing the turnaround time to the customer. With on-time deliveries and high-quality services, your customers will be thrilled! Outsourcing can help you benefit from an increase in customer satisfaction and helps gain a loyal customer base.
Editing and Review
A primary concern when using an internal writing staff is the challenges encountered during the editing and review of technical documents. In general, most technical writing projects will involve several departments within the organization: product development, marketing, product management, and quality assurance, just to name a few. One person from any department can be assigned the task of writing product documentation and be unqualified to perform these tasks.
As an example, a software developer can verify the technical accuracy of a document; however, few software developers are qualified to proofread a document for grammar and style. In contrast, a marketing director is unqualified to review a manual for technical accuracy. While an in-house writer could use the talents of both to produce the documentation, without an editor to review the manual for accuracy, consistency, and style, quality is lost.
While a company could hire a full-time document manager, the cost is generally prohibitive, outsourcing the management of documentation to a company with several writers on staff means there is always a person review documents.
Management
Another consideration is the advantages gained by utilizing an external source for document management. A business providing documentation services can manage a project. If a business is experiencing budgetary shortfalls and must reduce the hours billed to documentation, a technical consulting firm can cut hours for a project easily by removing the writer and putting him/her temporarily on other projects. A business in which employees’ in-house technical writers will not enjoy the same flexibility as they would when full-time employees still require a weekly paycheck.
Hiring
Outsourcing work to a document-consulting firm solves hiring hassles. A business without a technical writing staff may not know what to look for when hiring a technical writer.
Conclusion
There are instances in which having a full-time in-house writing staff is justified; for some businesses, the most cost-effective and efficient way to manage documents can be to outsource to a technical writing firm. For a large organization, it may be feasible to hire and maintain an in-house staff, and if there is a constant need to update documents, an in-house writer can be a good choice.
Often, process inefficiencies, human resource allocation, and higher-than-average costs can plague an in-house team, no matter how large the company or how busy the product cycle keeps the team. Outsourcing documentation creates an alternative that minimizes the administrative stresses of an in-house team while improving quality.
